Shipping policy

 

OSI RUTH FASHION

Shipping Policy

Last Updated: 17 July 2026

 

This Shipping Policy explains how Osi Ruth Fashion ("we", "us", "our") processes, ships, and delivers orders placed on osiruth.com (the "Site"). It should be read together with our Terms & Conditions and Return & Cancellation Policy.

1. Order Processing Time

Orders are processed and dispatched within 2-3 Business Days of order confirmation, excluding Sundays and public holidays. Orders placed after 7PM will be processed from the next business day.

• Made-to-order, customised, or made-to-measure products may require additional processing time; the estimated dispatch time for such items will be indicated on the product page.
• You will receive a dispatch confirmation with tracking details via email/SMS/WhatsApp once your order ships.

2. Delivery Partners

Orders are shipped via our courier/logistics partner(s): [Dehlivery]

3. Delivery TAT (Turnaround Time)

Estimated delivery timelines from the date of dispatch are as follows:

Metro cities: [3-4 Days]

Non-metro / Tier 2-3 cities: [4-5 Days]

Remote / North-East / J&K / Andaman & Nicobar: [7-10 Days]

These timelines are estimates provided by our courier partners and are not guaranteed. Delivery may be delayed due to weather, regional restrictions, courier network issues, incorrect/incomplete addresses, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if any, are calculated at checkout based on your delivery location and order value. [Free shipping on all orders]

5. Serviceable Locations

We currently ship across India to all pincodes serviceable by our courier partner(s). If your delivery address is unserviceable, this will be indicated at checkout, or our team will contact you to arrange an alternative.

International shipping: [No International Shipping]

6. Order Tracking

Once your order is dispatched, you will receive a tracking link via email/SMS/WhatsApp. You can also check your order status by logging into your account, or by contacting us at support@osiruth.comwith your order number.

7. Delayed, Lost, or Undelivered Shipments

• If your order has not arrived within the estimated delivery window, please contact us at support@osiruth.com with your order number so we can investigate with our courier partner.
• If a shipment is confirmed lost in transit, we will offer a free replacement (subject to stock availability) or a full refund, at your preference.
• If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the order, additional shipping charges may apply for re-shipment, or the order may be cancelled and refunded as per our Return & Cancellation Policy.

8. Change of Delivery Address

Please ensure your delivery address is accurate and complete at checkout. Address changes may only be possible before an order is dispatched; once shipped, the address cannot be changed. Please contact us as soon as possible at support@osiruth.com if you need to update your address.

9. Contact Us

For any shipping-related queries, please contact us at:

Osi Ruth Fashion

1st Floor, 6-4-17B, PAI TOWER, Satya Harishchandra Marg, Chitpady Shobha Bakery, Chitpady, Udupi, Udupi, Karnataka, 576101

Email: support@osiruth.com

10. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our logistics operations. The updated version will be posted on this page with a revised "Last Updated" date.